Infertility, infertility testing, and assisted reproductive technology are very emotional, difficult to understand and deal with. The professionals at the CNY Fertility Center provide an educational and patient empowering experience to allow patients to become active participants in their health care. Patients need to better understand their health options in order to make critical medical decisions. No longer is it acceptable for the physician to "tell the patient what to do." Dr Kiltz and his staff provide and inform couples of their options in order for them to make the choices of care. This includes the risks, benefits, expected outcomes and costs of each choice. They also have empathy for their patients and understand their difficulties, including physical, emotional, social and financial.